Terms of Use

Our Terms of Use serve as the foundation for your experience on Exam Insights, outlining the guidelines and responsibilities that govern your usage of our services.

We are Exam Insights ('we', 'us', or 'our'). We operate the website exam-insights.com (the 'Site'), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services'). These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and Exam Insights, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by [email protected], as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

Our Intellectual Property

We assert ownership of specific intellectual property rights in our Services, encompassing source code, databases, functionality, software, website designs, and graphics, along with the associated service marks and logos. Users are hereby notified that any reproduction, distribution, or modification of these proprietary elements without our explicit permission is strictly prohibited.

Permission to reproduce or use any aspects of our intellectual property must be obtained through formal written consent. Unauthorised reproduction or use of our intellectual property may result in legal action.

It is essential to explicitly state that Exam Insights does not have ownership of the intellectual property rights related to the QCAA Material.

QCAA Material

Exam Insights is not endorsed by, nor affiliated with, the Queensland Curriculum and Assessment Authority (QCAA).

Exam Insights reproduces and modifies materials from the Queensland Curriculum and Assessment Authority (QCAA) website including exam questions, marking schemes and stimuli, in addition to syllabus content and formula booklets. Every effort has been made to ensure that the QCAA material used on this site is appropriately indicated.

Unless otherwise indicated, material from Queensland Curriculum and Assessment Authority (QCAA) is © State of Queensland (QCAA) 2024, licensed under the Creative Commons Attribution 4.0 Licence (CC BY 4.0). For the latest information and additional terms of use, please check the QCAA website and its copyright notice.

User Representations

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (5) you will not use the Services for any illegal or unauthorised purpose; and (6) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

User Registration

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Make improper use of our support services.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.
  • Sell or otherwise transfer your profile.

Services Management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in sise or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

Copyright Infringement

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below.

Term and Termination

These legal terms shall remain in full force and effect while you use the services. Without limiting any other provision of these legal terms, we reserve the right, to deny access to and use of the services to any person for any reason or for no reason. We may terminate your use or participation in the services or delete your account and any content or information that you posted at any time, without warning, in our sole discretion.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Availability and Liability Disclaimer

We cannot guarantee uninterrupted availability of our Services. While we strive for reliability, occasional interruptions, delays, or errors may occur due to hardware, software, or maintenance issues. We reserve the right to modify, suspend, or discontinue the Services at any time without prior notice. You acknowledge that we bear no liability for any loss, damage, or inconvenience resulting from your inability to access or use the Services during such instances. This includes, but is not limited to, loss of uptime or consequential damages. By using our products or services, you agree that Exam Insights shall not be held liable for any indirect, special, incidental, punitive, or consequential damages, irrespective of the legal basis for any claim. Nothing in these Legal Terms shall be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.


There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

We commit to handling your data with care. In the event of any loss, destruction, or damage to data, we will promptly notify you. Ownership of data remains with you, and upon termination of our services, we will assist in returning or extracting your data as specified. We are dedicated to continuously maintaining and reinforcing robust security procedures and safeguards to safeguard your data from any unauthorized access or alteration.

Electronic Communications and Signatures

When you visit the services, send us emails, or fill out online forms, you're engaging in electronic communications. By using our services, you agree to receive electronic communications, acknowledging that all agreements, notices, disclosures, and other communications we send you electronically (via email or on the services) fulfill any legal requirement for written communication.

Privacy Policy

At Exam Insights, we prioritise the protection of your personal information and are committed to maintaining the highest standards of privacy. Our Privacy Policy the details of how we collect, use, and disclose your personal information, ensuring transparency and clarity about our practices.

For a comprehensive understanding of our privacy practices and your rights, please refer to our Privacy Policy.

Cookie Policy

At Exam Insights, we value your privacy and aim to provide transparency regarding the use of cookies on our website. Cookies are small text files that are stored on your device when you visit a website, and they help enhance your browsing experience. Our Cookie Policy outlines how we utilise cookies to improve our services and your interaction with our platform.

For detailed information on the types of cookies we use, their purposes, and how you can manage your cookie preferences, please refer to our Cookie Policy.

Refund Policy

At Exam Insights, we understand the importance of clear and fair refund policies. Our Refund Policy is designed to provide you with a transparent overview of the terms and conditions governing refunds and replacements for purchases made on our platform.

Whether you're seeking information on eligibility criteria, steps to request a refund, or specific details related to tutoring services, please refer to our Refund Policy.

Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, you may email us at [email protected].