Privacy Policy

Exam Insights is dedicated to safeguarding the privacy and confidentiality of our users' information. We take our responsibility regarding the security and processing of user data seriously. This privacy policy, in conjunction with our terms of use, delineates the legal framework for the collection, processing, and protection of personal data obtained from you or provided by you.

Review this document to gain a comprehensive understanding of our views and practices regarding your personal data. Your visit to exam-insights.com signifies your explicit acceptance and consent to the practices outlined in this legally binding privacy policy. It is essential to acknowledge that any use of our services is subject to compliance with these terms, and we encourage you to contact us with any questions or concerns regarding your privacy at [email protected].

If you are under 18 years of age, please be sure to read this Privacy Policy with a parent or guardian and gain their consent prior to giving us your personal information.

Our Privacy Policy may be updated periodically. Exam Insights will contact users via email if any policy change diminishes privacy rights that they were entitled to prior to those policy changes.

Summary of Our Privacy Commitment

We adhere to the Australian Privacy Principles outlined in the Privacy Act. Creating a safe and secure online environment is paramount to us, and we prioritise transparency in all our practices. Rest assured; we never engage in selling personal information to third parties. We take the protection of your personal information very seriously, using the best of modern technology feasible for us to protect data and restrict unauthorised access to that information.

Exam Insights will not disclose the information that it obtains from you to third parties without user’s express written permission, or where we believe, that the law requires us to disclose the information. Exam Insights works with third party service providers with agreements that ensure that our data security and privacy requirements are protected.

What Information Do We Collect?

Exam Insights collects the following information about you and your use of our services:

• Personal Information: We collect personal information that you provide to us by completing forms on our site exam-insights.com. This includes information you provide when you register to use our site and when you report a problem with our site. The personal information that we collect may include your first name, school, email address, password, subject(s) and role.
• Technical Information: We automatically collect certain information when you visit, use, or navigate the Services, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, location, page response times, page errors, and the length of visits to certain pages. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.
• Use of Service Information: We collect usage information about your use of certain features of our services, such as the your subject matter performance, ratings of questions, questions you chose to add to a collection, number of questions you have attempted, and the amount of time spent to complete a question. This enables us to better tailor educational experiences that are most appropriate for you.
• Information from Integrated Services: Exam Insights allows for single-sign-on (SSO) login options to make it easier for students and educators to remember multiple passwords for various services. If you choose to login through Microsoft SSO, Exam Insights may collect personal information that is already associated with your integrated service account. By choosing to provide such information during registration or otherwise, you are giving Exam Insights the permission to use, share and store it in a manner consistent with this Privacy Policy.
• Non-Personally Identifiable Information: Exam Insights uses any non-personally identifiable information that you provide or that we collect from users in an aggregated format to understand and analyse the usage trends, learning behaviours and preferences of our users, to improve the way our services work and look, and to create new features and functionality.

How Do We Process Your Information

We process your personal information for various purposes, including:

• Facilitating account creation, authentication, and managing user accounts for a seamless experience.
• Delivering and facilitating requested services to users.
• Responding to user inquiries and offering support.
• Sending administrative information, such as product/service details and policy updates.
• Requesting feedback to enhance our services and user experience.
• Evaluating and improving our Services, products, and overall user experience.
• Identifying usage trends to better understand and enhance the effectiveness of our Services.

When And With Whom Do We Share Your Personal Information?

Exam Insights relies on third-party service providers to perform specific services on our behalf, such as content optimisation, functionality enhancement, infrastructure optimisation, and user account registration/authentication. These providers are instrumental in ensuring optimal website performance and user experience.

In certain circumstances, your personal information may be shared or transferred in the event of a business transfer, including negotiations, mergers, sale of company assets, financing, or acquisition of our business, either wholly or partially, by another company.

Data Collection Using PostHog

Exam Insights utilises PostHog, a third-party analytics service, to collect data about user interactions with our website and services. PostHog may automatically collect certain information, such as page views, clicks, and other interactions with our platform. This data helps us understand user behavior, optimise our services, and improve user experience.

Exam Insights ensures that any data collected through PostHog is handled in accordance with this Privacy Policy and applicable data protection laws. We do not share personally identifiable information with PostHog, and all data collected is used solely for internal analytics and improvement purposes.

Where Is Your Personal Data Stored?

Our web application is hosted and its data, including personal data, is stored in Australia. We abide by the Australian Privacy Act and the Privacy Principles governing data collection in Australia.

How Do We Keep Your Information Safe?

We've implemented robust technical and organisational security measures to safeguard your personal information. Alongside encryption protocols, access controls, and advanced technologies, we regularly conduct comprehensive security audits and assessments to identify and address any vulnerabilities proactively. Additionally, we ensure data encryption both in transit and at rest, providing an added layer of protection against unauthorised access.

Continuous monitoring of our systems using automated tools and manual oversight allows us to promptly detect and respond to any suspicious activity or unauthorised access attempts in real-time. Furthermore, our secure development practices ensure that security is prioritised at every stage of product development, reducing the risk of potential vulnerabilities.

Despite these efforts, it's essential to recognise that no system can offer absolute certainty, and users should remain cautious regarding potential risks.

Is Your Data Sold To Third Parties?

We do not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.

How Long Is Your Information Stored For?

During the active period of your account, we maintain your data securely. Once your account is created, we preserve the information for as long as it is necessary for the purpose for which it was collected and as required by applicable laws. When your account is active, we continuously assess the need for the data and its relevance to our services.

How Can I Remove My Information?

If you wish to remove your personal information, it is crucial to note that this process is only possible if you choose to delete your account. Please contact [email protected] if you wish to delete your account. Upon deleting your account, numerous personal details are automatically removed from our database.

How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at [email protected].