Refund Policy
Our Refund Policy is designed to provide you with a transparent overview of the terms governing refunds for purchases made on our platform.
This Refund Policy outlines the terms and conditions pertaining to refunds and replacements for your purchases made on Exam Insights (exam-insights.com), in addition to specific terms and conditions related to tutoring services offered by Exam Insights. It details the circumstances under which you may be eligible for a refund or replacement, as well as the necessary steps to initiate such requests. If you have specific inquiries or require additional information regarding our refund policy, please contact us at [email protected]. We are here to assist you with any concerns you may have related to your purchases.
Change of Mind
We understand that circumstances may change; however, we do not offer refunds or replacements in cases of a change of mind.
Major Software Issues
You are eligible for a refund or replacement if you encounter a major problem that significantly impairs the product's functionality. This eligibility applies if the issue persists for over 28 days from the time the Exam Insights team is made aware of the problem.
Minor Software Issues
For non-major issues, we are committed to resolving problems through software updates or patches within a reasonable time frame. If the issue persists beyond 28 days from the time the Exam Insights team is made aware of the problem, you have the option to request a refund or replacement.
Termination of Purchase
We reserve the right to terminate your purchase at any time if you violate our Terms of Use Policy. Breaking this policy may result in the termination of your account without eligibility for a refund.
Tutoring Session Cancellation
If you need to cancel a scheduled tutoring session, we require at least 24 hours' notice. Failure to provide timely notice may result in the deduction of the session fee. However, we understand that unforeseen circumstances may arise, and exceptions may be considered on a case-by-case basis.
Tutor Unavailability
In the rare event that your assigned tutor is unavailable for a scheduled session, we will make every effort to reschedule the session at a time convenient for you. If rescheduling is not possible, a refund for the missed session will be issued.
Tutoring Session Dissatisfaction
We strive to provide high-quality tutoring services, but if you are dissatisfied with a session, please notify us within 48 hours. We will review your concerns and, if necessary, offer a partial refund or a replacement session, depending on the circumstances.
Termination of Tutoring Services
Exam Insights reserves the right to terminate tutoring services if there is a violation of our Terms of Use Policy during sessions. In such cases, no refund will be issued for the terminated sessions.
Contact Information
If you believe your situation aligns with the criteria outlined in our refund policy or if you have any questions, please contact us at [email protected].